Every channel.One intelligence.
WhatsApp, email, SMS, web chat and voice in one inbox — with an AI agent that resolves the routine and hands the rest to your team, full story attached.
WhatsApp · Email · SMS · Web chat · Voice
Demo: the AI answers an order question using a live lookup, then escalates a refund it isn't allowed to approve to Maria, who resolves it with the full context attached.
The AI knows its limits.You set them.
It resolves what it can, stops where you tell it to, and hands your team the whole story — not a blank ticket.
Everything the AI needs.Nothing it shouldn't do.
Your knowledge, your systems, your rules — the agent works inside the lines you draw.
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Every channel, one thread
WhatsApp, email, SMS, web chat and calls land in one inbox, one thread per customer, with the full history attached.
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Answers from your knowledge base
Upload PDFs, docs and FAQs. The agent searches them mid-conversation and answers in your words, not the internet's.
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Connected to your systems
Look up orders, check stock, book slots. Point the agent at your APIs and it fetches live data while it talks.
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Keeps your opening hours
After hours it holds the conversation and sends your away message — then picks up the moment you open.
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Learns from every takeover
When your team steps in, OneChat learns from how they handled it, so next time the agent doesn't need to ask.
Answer the phone.Without answering it.
The same agent, in every channel your customers already use.
Demo: an AI phone agent checks the calendar and books a Friday 10:30 service.
Built for every kind of business.One agent, shaped around how you work.
Build it your way.
Design exact flows on a visual canvas, connect your own tools, and decide where the AI stops and your team begins.
Common questions
Still have a question? Write to the team. One of us will read it.
Traditional IVRs are rigid decision trees. OneChat's voice agents are conversational — they understand natural speech, handle tangents, and fetch live data (like an order status) through your APIs mid-call, just like a person would.